Straight answers to common questions
The questions people ask before opening a Pesagenix account, and the answers we would give over the phone.
Frequently asked questions
How much money do I need to start investing with Pesagenix?
You can open and fund an account starting at KSh32,000 minimum. You are free to add to your balance over time as your plan progresses and your confidence grows.
How long does it take to withdraw my profits?
Request a withdrawal at any time from your dashboard. Funds return to your chosen payment method - M-Pesa, bank transfer or card - subject to standard processing times, usually within one business day.
Is my money kept separate from Pesagenix company funds?
Yes. Your capital is held in a segregated account, kept separate from company operations. As with all investing, your capital is at risk and values move up and down based on market volatility.
How quickly can I begin trading with Pesagenix?
Most members complete registration and KYC verification in a few minutes. Once your first deposit clears, your analyst can activate a personalised plan straight away.
Are there hidden charges on my deposits and withdrawals?
No. All costs are shown transparently before you commit. You will always see exactly what commission and spread applies to your account - no surprise fees ever.
What is the minimum legal age to register an account?
You must be at least 18 years old to open an account and invest. Verification is required to confirm your age and identity during KYC.
What payment methods can I use to deposit money in Kenya?
M-Pesa, major debit and credit cards, bank transfers and selected e-wallets are supported. The exact options appear at the deposit step and you can top up whenever you choose.
When is customer support available to help me?
Our support team is available Monday to Friday, 9:00 to 18:00 East African Time, and aims to respond to every enquiry within one business day.
How much profit can I realistically make monthly investing with Pesagenix?
Returns depend on your capital, risk profile, market conditions and the analyst's trading decisions. There are no guaranteed returns - past performance does not promise future gains. Your account statement shows actual results.
What documents do I need for account verification and KYC?
KYC (Know Your Customer) requires proof of identity such as a national ID or passport, and proof of address. This standard verification keeps your segregated account secure and meets regulatory requirements.
Is online investing in Kenya safe with a licensed broker?
Pesagenix operates as a regulated broker under the regulator's oversight. We meet national financial standards and cybersecurity requirements. However, all investing carries risk - your capital can decrease in volatile markets. Choose your risk profile carefully.
How do AI trading signals help me make better investment decisions?
AI signals identify patterns and market opportunities in real time, flagging potential trades based on your risk profile and goals. Your personal analyst reviews these signals and presents recommendations for your approval before any trade executes.
What happens to my money if the market crashes or volatility spikes?
Market downturns affect all investors - your portfolio value will fall if markets decline. This is why diversification across different assets and a tailored risk profile matter. Your analyst helps you understand volatility and adjust strategy if needed.
What should I know before using Pesagenix - is it a genuine platform or scam?
Pesagenix is a licensed broker regulated by the CMA-KE and CBK. We are transparent about costs, verify customer identity, hold capital in segregated accounts and employ real analysts. However, trading always carries capital risk. Read reviews carefully, understand the risks and never invest more than you can afford to lose.
Money questions about Pesagenix
Is my money kept separate from Pesagenix's company funds?
Yes. Client funds are held in a segregated account, kept apart from company operating money, as required of a licensed broker under CMA-KE and CBK oversight.
What payment methods can I use in Kenya?
M-Pesa, bank transfer and major cards are all supported. Deposits via M-Pesa typically reflect on your balance within minutes.
How much profit can I realistically make monthly?
There is no fixed figure, and any platform promising one should raise concern. Your actual return depends on your deposit size, market volatility and the strategy your analyst builds with you, and capital is always at risk.
Is Pesagenix a scam, or is online investing safe in Kenya?
Pesagenix is a licensed broker regulated in line with CMA-KE and CBK requirements, with segregated client accounts and published terms, which is the opposite of how a scam operates. That said, all investing carries genuine risk, including possible loss of capital.
Account and security
Why does Pesagenix need my identity documents?
KYC verification is required before an account can move money. It also stops anyone else opening an account in your name.
How do I sign in to my Pesagenix login and access my account?
Use the email and password you registered with on the sign-in page. If you forget your password, use the reset link, and support can help if your account is ever locked.
Do I need trading experience to open an account?
No. Most members start with none. Your personal analyst walks you through the first steps, and a demo account lets you practise before risking real capital.
Can I invest using my mobile phone in Kenya?
Yes. Pesagenix runs fully in a mobile browser, so you can check your portfolio, fund your account via M-Pesa and request withdrawals from your phone with nothing to install.
Frequently asked questions
How much money do I need to start investing with Pesagenix?
You can open and fund an account starting at KSh32,000 minimum. You are free to add to your balance over time as your plan progresses and your confidence grows.
How long does it take to withdraw my profits?
Request a withdrawal at any time from your dashboard. Funds return to your chosen payment method - M-Pesa, bank transfer or card - subject to standard processing times, usually within one business day.
Is my money kept separate from Pesagenix company funds?
Yes. Your capital is held in a segregated account, kept separate from company operations. As with all investing, your capital is at risk and values move up and down based on market volatility.
How quickly can I begin trading with Pesagenix?
Most members complete registration and KYC verification in a few minutes. Once your first deposit clears, your analyst can activate a personalised plan straight away.
Are there hidden charges on my deposits and withdrawals?
No. All costs are shown transparently before you commit. You will always see exactly what commission and spread applies to your account - no surprise fees ever.
What is the minimum legal age to register an account?
You must be at least 18 years old to open an account and invest. Verification is required to confirm your age and identity during KYC.
What payment methods can I use to deposit money in Kenya?
M-Pesa, major debit and credit cards, bank transfers and selected e-wallets are supported. The exact options appear at the deposit step and you can top up whenever you choose.
When is customer support available to help me?
Our support team is available Monday to Friday, 9:00 to 18:00 East African Time, and aims to respond to every enquiry within one business day.
How much profit can I realistically make monthly investing with Pesagenix?
Returns depend on your capital, risk profile, market conditions and the analyst's trading decisions. There are no guaranteed returns - past performance does not promise future gains. Your account statement shows actual results.
What documents do I need for account verification and KYC?
KYC (Know Your Customer) requires proof of identity such as a national ID or passport, and proof of address. This standard verification keeps your segregated account secure and meets regulatory requirements.
Is online investing in Kenya safe with a licensed broker?
Pesagenix operates as a regulated broker under the regulator's oversight. We meet national financial standards and cybersecurity requirements. However, all investing carries risk - your capital can decrease in volatile markets. Choose your risk profile carefully.
How do AI trading signals help me make better investment decisions?
AI signals identify patterns and market opportunities in real time, flagging potential trades based on your risk profile and goals. Your personal analyst reviews these signals and presents recommendations for your approval before any trade executes.
What happens to my money if the market crashes or volatility spikes?
Market downturns affect all investors - your portfolio value will fall if markets decline. This is why diversification across different assets and a tailored risk profile matter. Your analyst helps you understand volatility and adjust strategy if needed.
What should I know before using Pesagenix - is it a genuine platform or scam?
Pesagenix is a licensed broker regulated by the CMA-KE and CBK. We are transparent about costs, verify customer identity, hold capital in segregated accounts and employ real analysts. However, trading always carries capital risk. Read reviews carefully, understand the risks and never invest more than you can afford to lose.